Support Centre

Support

Find help with sign-in, timetables, assignments, grades, privacy, and account settings.

Email support

We respond within 1–2 business days.

lessondock.support@gmail.com

What Lesson Dock does

Timetable

Scan or import your class schedule and view it by week A/B.

Planner

Track homework, tests, and projects with due dates and difficulty ratings.

Grades & Report Cards

Upload a report card to create an improvement plan for each subject.

Having trouble signing in?

If Continue with Google fails on your iPhone or iPad, use Sign in with Apple instead — it works on every Apple device and is equally secure. Both options give you the same full access to Lesson Dock.

  • Apple's 'Hide My Email' option is fully supported — your data is never shared or used for ads
  • Close and reopen the app if a login screen gets stuck
  • Make sure you're connected to the internet
  • Email us if the problem continues: lessondock.support@gmail.com

Frequently Asked Questions

Troubleshooting

Sign-in / Login problems

  1. 1Try 'Sign in with Apple' if Google sign-in is not working — it's available on all Apple devices.
  2. 2Make sure you're connected to the internet.
  3. 3Close the app fully and reopen it, then try signing in again.
  4. 4If you used Google before, make sure you're choosing the same Google account.
  5. 5If you used Apple, make sure iCloud is signed in on your device (Settings → Apple ID).
  6. 6Still stuck? Email lessondock.support@gmail.com with your device model and iOS version.

Timetable not showing correctly

  1. 1Go to Timetable and check you're viewing the right week (Week A or Week B).
  2. 2If you just imported via AI, check the Review step — some classes may be unchecked.
  3. 3Try re-importing: go to Timetable → Scan timetable and paste your timetable again.
  4. 4If days or times look wrong, tap any class block to edit it.

Assignments not appearing in Planner

  1. 1Check the date filter at the top of the Planner — past assignments may be hidden.
  2. 2If you imported a .ics file, go to Import to check the import status.
  3. 3Make sure the assignment has a due date set — undated tasks appear separately.

Report card or timetable scan not working

  1. 1Make sure you're connected to the internet — these tools require a live connection.
  2. 2Try again in a few moments. If it fails repeatedly, email support.
  3. 3For report card analysis: make sure you've pasted or uploaded enough text for the AI to work with.

Still need help?

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